Does CookGood.JP charge U.S. customs duties at checkout?

Yes. For U.S. orders, duties are calculated and paid at checkout, so there is no extra bill when the package is delivered.

Where does CookGood.JP ship from?

Every order ships directly from Japan. We gather the full order fresh from the producers, and dispatch takes up to 10 days.

How is shipping priced?

Shipping is priced by total box weight, so combining items in one order lowers the shipping cost per item.

Can I return food or handmade items?

Because everything is fresh food or handmade, returns and exchanges are not accepted, including unopened items — but if anything isn't right, we make it right.

Is alcohol available to U.S. customers?

No. Alcohol is not available to U.S. customers due to import regulations, though it is available to customers outside the United States.

What payment methods does CookGood.JP accept?

PayPal for orders under about US$650, covered by PayPal Buyer Protection, and credit cards for any amount.

Does the CookGood.JP gift card expire?

No. The gift card never expires and applies to the entire order — products, shipping, and U.S. duties alike.

What happens if my order arrives damaged?

Contact us within 7 days with photos of the item and the outer box. We review every case personally and arrange a replacement or refund.

Need to Know

Ordering from CookGood.JP — honestly, in plain words.

Satisfaction

Your satisfaction matters to us — contact us anytime; we're happy to help.
We have 100% positive feedback across 629 orders shipped worldwide through our eBay store — see our Customer Voices page. We bring that same care to every order.

Payment

Prices show in your local currency (converted automatically when you pick your country).
PayPal for orders under JPY 100,000 (~US$650) — covered by PayPal Buyer Protection (more info). Credit cards for any amount.

Shipping

Dispatch takes a few days — up to 10 at most — we gather your full order fresh from the producers.
Full tracking via FedEx, UPS, or Japan Post — and we follow your parcel all the way to delivery, handling any customs hold ourselves. No extra work on your side.
Priced by total box weight — combining items costs less per item. U.S. example (500 ml soy sauce): 1 bottle ≈ $44 · 2 ≈ $50 · 3–5 ≈ $69 · case of 6 ≈ $88.
Exact cost is shown at checkout. (A few remote addresses may carry a carrier surcharge.)
Fragile pieces are wrapped by hand, one at a time, in sturdy transit boxes (recycled materials where we can) — drawing on years of securing fine glassware and sake vessels worldwide.

A note on our boxes: to avoid waste, your order may travel in a clean, reused shipping box. The care is in the wrapping inside.

Customs & duties

U.S.: duties are calculated and paid at checkout — no extra bill when it's delivered.
Outside the U.S.: duties and taxes are paid by the buyer to the carrier on delivery, separate from shipping. We can share duty information — please contact us.
If a parcel is refused or returned because duties went unpaid or the address was incorrect, any return or disposal costs fall to the buyer — but we'll always help you avoid this.
To keep customs smooth and lawful, we declare every parcel at its true value.
U.S. food orders: we file the required FDA Prior Notice in-house (20+ years in the food industry).

Personal use & business orders

Orders are shipped and declared as personal imports unless you tell us otherwise — we don't put restaurant or company names on the label.
Buying for business or resale? Contact us first — we have a dedicated B2B process (minimum order quantities apply).

Returns & exchanges

Because everything is fresh food or handmade, we can’t accept returns or exchanges, including unopened items — but if anything isn’t right, tell us and we’ll make it right.
Not sure something's right for you? Ask us anytime — we're glad to help you choose.

If something arrives damaged

Contact us within 7 days with clear photos of the item and the outer box, including the shipping label.
Usually no need to send anything back; we may ask you to keep it until the carrier's inspection is complete.
We review every case personally and make it right — a replacement, or a refund where appropriate.

Gift cards

Our digital gift card, A Journey to Japan, is delivered by email and never expires.
At checkout it applies to everything — products, shipping, and U.S. duties alike. Any balance left simply waits for the next order.
As is standard for digital gift cards, gift cards are non-refundable and cannot be exchanged for cash.